Stores We Love: Zappos

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Stores We Love: Zappos

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Posted by triplyksis on Oct 8, 2009

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When purchasing products online, I like to stalk their every move as they make their way to my loving arms. My recent purchase from Zappos was no different. At one point, UPS stopped updating the progress of my package. This lack of updates turned me to Twitter. Without expectation of a response, I posted a castaway comment about UPS not updating my tracking info for my Zappos order. Within minutes Zappos had replied to me, asking for my order number so that they might help me out.

Twenty minutes after providing them with my order number, they had called UPS for me and found out the status of my package. I was blown away with how they treated my trivial situation as if I was their #1 VIP customer. And that is exactly what they made me in the end by sending me an invite to their VIP site.

I can’t say enough good things about Zappos and I will definitely be a customer for life! Has a retailer ever gone above and beyond the call of duty for you? Tell us!

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Comments (14)

Such a clean whiteboard! Report Spam Posted by shewasafraud at 9:38 PM on 10/08/09
@shewasafraud: Was thinking the same thing...did you help? ;-) Report Spam Posted by mamor at 9:39 PM on 10/08/09
WOW! Report Spam Posted by kabroskie at 9:40 PM on 10/08/09
The whiteboard is what you noticed, not the wow through service?!?! ;) Report Spam Posted by triplyksis at 9:48 PM on 10/08/09
That is grade A wesome! Report Spam Posted by xoticpnai808 at 10:00 PM on 10/08/09
Vistaprint.com wasn't as fast as that but they made some "personal" cards into "business" cards so I could get the right background and free upgrades with an e-mail that I got. That's so super that Zappos is so darn super. I'll definitely think of them the next time I'm online for shoes! Report Spam Posted by w1drwomn at 10:25 PM on 10/08/09
p.s. I didn't notice the whiteboar (thought it was the wall - that things huge) but did notice the cute bag and the ham that use to be everywhere(!). Report Spam Posted by w1drwomn at 10:27 PM on 10/08/09
Thanks for letting us know about Zappos great customer service! I've never ordered from them but peruse their goodies all the time. Report Spam Posted by vntgbabe at 8:10 AM on 10/09/09
I'm a fan of zappos! Greg ordered a pair of shoes Wednesday night around 9:00. They upgraded his shipping for free (which was a surprise to us!) and he received them yesterday around 2:00 instead of sometime next week like we were expecting! Report Spam Posted by gregsgal at 8:13 AM on 10/09/09
I looooooove zappos. They are really great with returns also, so if the shoe doesn't fit you can send them back without anything out of pocket. I definitely am missing them since the move. Report Spam Posted by elenalee at 8:30 AM on 10/09/09
Awesome customer service -- cannot beat that. There are a TON of companies who could learn a few lessons from Zappos. Report Spam Posted by sasha_d at 10:41 AM on 10/09/09
I've had amazing experiences with Zappos every time. It's so easy to return shoes if you change your mind. Plus the selection is huge! Report Spam Posted by knoxygal at 6:32 PM on 10/13/09
My very first purchase from Zappos hit a snag, but they proceeded to sweep me off of my feet with their response. It was Spring 2005, and I saw that Zappos had the best price on a pair of red Gola track shoes that I really really wanted. They had a lot of other neat Golas too, but I ordered the last pair of red ones in my size. The next morning I got an email that this pair could not be located in their warehouse. They offered me a refund or to send me any other pair of shoes within a range up to $25 over the purchase price of the red ones. Like I said, I really liked a lot of their Golas so I picked a blue pair that was about $15 more expensive instead. So that was nice, but get a load of this next part: I get the blue shoes the next morning and within minutes get an email confirming that the missing pair of red ones were located and that these also were being shipped to me AT NO EXTRA CHARGE! This response was so far above and beyond my expectations that I have been a dedicated customer ever since! I even genuinely hope that over the years since they have gotten a sufficient return on their $80 investment in keeping me as a customer. Report Spam Posted by hrothgars at 6:34 PM on 11/24/09
@hrothgars That is an awesome story! Thanks so much for sharing! Report Spam Posted by triplyksis at 6:35 PM on 11/24/09