See this at: centraltx.bbb.org| Added on 07/24/07

This BBB report reflects international complaint activity. Consumer complaints received by the BBB allege confusion regarding special promotions and offers for features of the Dell Preferred Account. Recently, consumers have been concerned about... See more

This BBB report reflects international complaint activity. Consumer complaints received by the BBB allege confusion regarding special promotions and offers for features of the Dell Preferred Account. Recently, consumers have been concerned about promotions advertising "60 days same as cash" for well-qualified customers. Complainants also express concern over meeting the qualifications to be approved for a Dell Preferred Account. Complainants reveal difficulty understanding the scoring model used to determine the qualifications upon approval for credit. The company generally responds to the complaints by clarifying any details disclosed on the customer's billing statement such as the expiration date of the promotion or offer. The company refers consumers to disclosures included in their terms and conditions in order to avoid any confusion regarding their account. When considering complaint information, please take into account the company's size and volume of transactions, and... See less