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Added on 04/05/07
With VoIP being a fast developing mode of Internet telephony, the competitive edge sees vendors vying for a top place in the market. However in a recent study, "The VoIP Customer Experience: Work in Progress", April 3, 2007, by Forrester analyst...
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With VoIP being a fast developing mode of Internet telephony, the competitive edge sees vendors vying for a top place in the market. However in a recent study, "The VoIP Customer Experience: Work in Progress", April 3, 2007, by Forrester analyst Zayera Khan, the main software service VoIP vendors Skype, Yahoo!, Google, Microsoft and ICQ haven't yet developed a user-friendly, easy-to-use service for mainstream consumers. "Consumers choose voice over IP because it offers select zero or low-cost alternatives to expensive phone calls that telcos cannot beat," says Khan. The current Web-based VoIP offers are attracting tech-savvy consumers, but mainstream consumers are still struggling with complicated and confusing menus and control functions, which need to be radically improved before navigation becomes more user-friendly. Here telecom and cable operators have an edge in the market segment. More than half of European Internet users have heard of VoIP but only 8 per cent have actually... See less 
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