The software, Citrix Application Gateway 6.0, now includes a Smart Agent client application that lets end users click on a phone number in any application or Web page and dial the number from a desktop IP phone. Citrix says the software can help end...
See more
The software, Citrix Application Gateway 6.0, now includes a Smart Agent client application that lets end users click on a phone number in any application or Web page and dial the number from a desktop IP phone. Citrix says the software can help end users be more productive with computer telephony integration (CTI), without the expensive and complicated configuration required for CTI in the past. To use the software, uses would download and install the Smart Agent software from an internal corporate server. This software interacts with the Citrix Application Gateway, an appliance that allows corporate applications to be converted for use on IP telephone interfaces. This could include data input applications or calendar software, with interfaces that are shrunken for viewing on an IP phone’s LCD, with dial pad-based controls. When end users click on a phone number in any Web page, Web-based application (e.g. Salesforce.com or Siebel) or e-mail program, the number is dialed through the... See less
Highlights:
VoIP, servers to the rescue - How one IT exec designed a $2.5 million communications ...