Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found...
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Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost. Policy Buyer is responsible for all return charges and we are responsible charges incurred in returning the goods. If the returned item is not faulty, buyer also have to pay for the shipping and handling fees for returning the goods. By bidding on our auction, we will assume that bidder had accepted our full terms & conditions. Exchange or replacement Exchange or replacement is allowed as long as you inform us your intention within 5 days of item arrival. You have to send the item back in its actual condition. Exchange or replacement will be issued subject to the reduction of reasonable administration fees. In certain circumstances, exchange or replacement will be free. If for any reason you need to return your item back to us send it to the address below Returns Department Platinum Solutions UK PO BOX 56867 London N13 5YH Please make sure you include a small note stating you ebay user id, item number and the fault. Failure to do so will result a major delay in the processing of the return.
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