Ross Dawson was the first among the world's business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your...
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Ross Dawson was the first among the world's business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your clients or customers, you'll find this book useful. Thomas H. Davenport, Professor and Director of Research, Babson College; Accenture Fellow; and author of Whats the Big Idea?
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