Open communication is the key. "Leaders must demonstrate who they are as individuals and what they can do for the people and the organization they lead," says Baldoni, author of How Great Leaders Get Great Results (McGraw-Hill,...
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Open communication is the key. "Leaders must demonstrate who they are as individuals and what they can do for the people and the organization they lead," says Baldoni, author of How Great Leaders Get Great Results (McGraw-Hill, 2006). Therefore, Baldoni urges leaders he works with to use their language to create genuine connections. In his book, Baldoni shows how leaders use their communications to spread their vision, create alignment, push for results, instill discipline, and enable risk. Anne Mulcahy of Xerox, Meg Whitman of eBay, and Carlos Ghosn of Nissan are profiled in detail. Baldoni shows how these leaders, as well as many more, used their communications to connect with their people in ways that enabled them to achieve intended results. "Communication is vital to results because it is the process by which the leader connects with his constituency," says Baldoni. "It is up to the leader to tell people where they are going and why they are going there. The leader must also listen to the organization and ensure that they understand what is expected and how the leader can support them in this effort." That kind of alignment is essential. "Organizations that succeed are those that pull together," Baldoni says. "Alignment is the process by which people pull together toward common purpose, i.e., to get things done." But, as Baldoni points out, organizations are not collections of automatons, and leaders must bear that in mind as they try to push ahead with their plans.
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