Buyer beware! Here's my story: I am appalled by the way that your company has processed my order. First I choose the payment plan, and was charged the full amount at the end of the transaction. Then when I received my product, the tape was not secure any the pole extension with the notches was missing. I called for a replacement. I was told 7 to 10 business days. I called back two weeks later and was told that it had shipped but could not be given a tracking number. On top of that, it was not the correct part anyway. NEVER received even the wrong part. Was told that the correct part would ship the next day and that I would receive a tracking number the next day. Never received a tracking number or the part. Called back two weeks later. Guess what?! I was conveniently told AGAIN that he item had shipped just the day before and that I couldn't get a tracking number because it hadn't processed. Seeing a pattern here? To top it all off. I was told that I was charged more money and that I'm on some continuity program THAT I NEVER SIGNED UP FOR. I went back to your site again and see nowhere that it tells me I'm signing up for more crap I don't want. I just want my pole! If my order does not ship TOMORROW and I do not receive a tracking number, I will contact my credit card company to dispute the charge, expect a full refund INCLUDING SHIPPING, contact the better business bureau AND blast you on every forum that I can find. I WILL NOT pay the shipping charge to return the continuity product to you. You have a malfunctioning and deceptive website that does not clearly state what you are purchasing and does charge you the correct amount. And you have a customer service department that is trained to lie and always say that the part was shipped the day before so that they don't have to give you a tracking number. You should be ashamed of yourselves. I could have chosen to purchase a pole from several different reputable websites, but I choose yours. This was supposed to be a birthday present for my husband's birthday on September 1st birthday. I ordered this well in advance and have nothing to show for it.