InstantService

It often takes multiple email exchanges over a course of days for your customers to receive an answer to their questions. Phone calls present problems when a...See more » It often takes multiple email exchanges over a course of days for your customers to receive an answer to their questions. Phone calls present problems when a customer only has one line and is asked to download a file or visit a web page; URL's and complex instructions get confused. The customer service experience by means of a phone call or email cannot compare to the interactivity of InstantService Chat. Whereas phone agents are limited to saying, "let me tell you," chat agents are able to say "let me show you" or "let me do it for you." InstantService Chat agents can push URL's, co-browse Web pages, jointly fill-in forms, download/upload files, and even take over control of the customer's PC to resolve problems right away. These features are especially beneficial in a technical support situation.See less »