We bought a chest freezer in January 2009. It worked great until August 3, when it suddenly quit. I called in for the warranty service on August 3. It took TEN DAYS for the Magic Chef warranty employee that was given my file to get back to me, as every time I returned his call, I got his voicemail. Then he told me the soonest he could get me a service appointment was August 25th (this was on the 13th when I actually spoke to him). We accepted and they sent parts, which ended up at the business that shares the address with us, because he wrote down the wrong unit number, so UPS didn't know where to take them, as we had just moved before August. That morning (10:30 am) the service tech called, although the service was not supposed to be until the 1-5 time slot, and told me he was ready to come. I gave directions to the house, then explained we were still trying to find the parts the company sent (which the tech had no knowledge that there were parts coming). He asked me to call him back when we found them.10 minutes later, I called back, and got his voicemail on his cell. I called 4 more times throughout the day, then called the Magic Chef line again, and they gave me ANOTHER number to call to get the service tech info. I called that number (A&E Appliances), and they told me they could not find the tech, he had not reported anything on my case, and to call back around 6pm. I did, and they told me he had put our case in as no parts available, EVEN THOUGH I LEFT HIM MESSAGES telling him we had the parts!So, the A&E people rescheduled me for Sept 3, for the 8-12 slot (the only one available). Well, the tech called (again for directions which I gave him almost two weeks ago and HEARD him write down over the phone) at 7:15 AM, and our phone was on vibrate, as we usually get up at 7:30am. This was then followed by a message at 7:31am from the A&E Appl. company saying that the service tech was taken off our case for today and needed to reschedule AGAIN. I called A&E at 8:02am, and they told me all they could do was reschedule me for September 8, no supervisors or managers I could talk to, sorry for the "inconvenience".One month and 4 days later, we have a dead freezer, our neighbor wants her freezer space back from our stuff, and I am terrified that we are going to get screwed again on Tuesday when they call to get directions for the appointment! This is the worst customer service I have ever experienced, and because of this I will not purchase a Magic Chef/Ewave product again.