I purchased a king size memory mattress topper. Upon opening item it sure was not king size I called the store asap and they told me I cannot return or exchange because this was a personal use item I am upset and disgusted I have been shopping as a valued Brookstone customer for years. It sure isn't my fault I paid for king and got less than king size like a foot short width wise. I am probably not gonna get a refund or even an exchange. I am upset that the store told me that it is illegal for them to accept such return. It should be illeal for them to sell me the wrong item and keep my money too.No longer will I shop at Brookstone. Walmart is way better and would gladly appreciate me as a valued customer.