bought the mop in December, it was hard to push, which must have been a defect, because it snapped in half in March. I sent the unit back on March 20, the emailed me on April 1st they had received it and it would be replaced. On May 1st the check for $9.95 I had to send, cleared my bank. On May 23, I called they said they had shipped it, it would arrive any day. On May 30 they said, oh it was shipped in April but its lost, We'll send another one. June 6, I called and it has still not shipped. I bought the extended warranty on the mop, and so far its all been a waste of time. The customer service people will only say. "You need not worry, it will get to you one day". What ever in the heck that is supposed to mean. Today I talked to Richard in customer service again, he is the one that told me on May 30, he would ship another unit. He said he would call me back when he figured something out. Oh I wish I could just get all of my money back including shipping. They shipping is incredibly expensive.