The IT Service Capability Maturity Model (IT Service CMM®) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, and software maintenance. The structure of the model...
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The IT Service Capability Maturity Model (IT Service CMM®) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, and software maintenance. The structure of the model is equal to that of the Software CMM, the contents of the IT Service CMM, however, are key process areas needed for mature IT service provision. The IT Service CMM is work in progress. We are currently finishing version 1.0 of the model. You are invited to join in the review process. Currently, the IT Service CMM is in use in several medium-sized and large organizations. See the list of assessments for some of the organizations that are applying the IT Service CMM to improve their IT service processes and organization(s). The model, currently at version 1.0RC1, is described in a technical report which you can download for free. Enjoy, Frank Niessink and Viktor Clerc
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