See this at: afc-ispi.org| Added on 03/27/06

Causes of performance gaps fall into the following six categories, where there is a lack of: * Consequences, incentives or rewards * Data, information, and feedback * Environmental support, resources, and tools * Individual capacity * Motives and... See more

Causes of performance gaps fall into the following six categories, where there is a lack of: * Consequences, incentives or rewards * Data, information, and feedback * Environmental support, resources, and tools * Individual capacity * Motives and expectations * Skills and knowledge These are the categories adopted by the International Society for Performance Improvement (ISPI) and come from the work of Tom Gilbert. Other authors cite anywhere from 3 to 11 categories, but the principle remains the same; lots of things cause performance problems (or areas for improved performance!). Once these causes are identified, appropriate interventions can be designed and implemented to close the performance gap. For instance, gaps caused by a lack of skill or knowledge could be closed with the right education/training. Selecting the right people is an intervention to close the gaps caused by a lack of “individual capacity” (physical strength, intelligence). HPT professionals may become involved in... See less