May 15, 2006 (Computerworld) -- Every help desk worker has had this nightmare call: High-powered, egotistical executive (or lawyer or salesman) is furious that his laptop or wireless gadget won't work. Expletives fly. He needs the information -- now!...
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May 15, 2006 (Computerworld) -- Every help desk worker has had this nightmare call: High-powered, egotistical executive (or lawyer or salesman) is furious that his laptop or wireless gadget won't work. Expletives fly. He needs the information -- now! -- to close a multimillion-dollar deal. If the deal falls through and the company doesn't hit its quarterly numbers, it's all IT's fault, he sputters. Sigh. How did we get to this point? Obviously, corporate America has become addicted to mobile connectivity, and the better service it gets, the more it expects. But feeding this addiction isn't easy for the IT department. In Computerworld's survey of 190 IT professionals, 59% said supporting mobile employees is more expensive than supporting desktop users. And by far the most difficult people to support are -- you guessed it -- white-collar road warriors such as executives and salespeople. But there are other mobile or remote employees who need IT support too: blue-collar workers,... See less
Highlights:
Computerworld staffers share some of their favorites, from a universal charger to a $1,200 digital sound system. * The War Driver Returns: